What data do we collect?

Hound & Hive may collect the following data from you:

• Contact details
  Your name, address, telephone number, email address.
• Business information
  Your business name and address, email, telephone number and job title.
• Data that identifies you
  Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version.
• Data on how you use Hound & Hive
  Your URL clickstreams (the path you take through our site), products, services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.

How will we use your data?

We collect your data so that we can:

• Supply you with our products and services. Your personal details are required for us to enter into a contract with you.
• Personalise and tailor our products, services or both for you.
• Communicate with you. This may include responding to emails and audio and video calls from you.
• Supply you with information by email, post or both, that you have opted-in to. You may unsubscribe or opt-out at any time by contacting us directly.

How do we store your data?

We may store your personal data securely at our office in London, and in data processing facilities operated by the third parties:

Google Analytics (privacy policy) is a web analytics service. We use it to track your use of the service and prepare reports on user activity. Data collected or shared are:

• Contact details
• How you use Hound & Hive
• Data that identifies you
• Cookies

How long do we keep your data?

We will not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected. Your personal data will, therefore, be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

• If you are a prospective client and have enquired but not started working with us, your details will be held for a period of twelve months before being deleted.
• If you are a client working with us, your details will be held for the length of our working relationship. Should this working relationship expire your details will held for up to five years after such date before being deleted.
• If you are neither of the above and have signed up to our mailing lists online, your data will be kept for the length you choose to be signed up to our mailing lists. You may unsubscribe at any time.

What are your data protection rights?

We would like to make sure you are fully aware of all your data protection rights. You have the right to request Hound & Hive for copies of your personal data. This is known as a “subject access request”. We may charge you a fee to cover administration costs in responding to your request. We will respond to your subject access request within one month. All subject access requests should be made in writing and sent to the following email or postal addresses:

Email: support@houndandhive.com

Privacy policies of other websites

The Hound & Hive website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 31st May 2023.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at:

Email: support@houndandhive.com

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